1. Eligibility
You can submit a return request within a period of 14 days after delivery. The item must be unused, in original condition along with the packaging.
2. Non Returnable Items
Returnable items do not include sale items, gift cards, and personal care products.
3. How to Start a Return
To initiate a return, please email us at [your email address] with your order number and returns reason. We will assist you with the necessary steps.
4. Refunds
You will be notified as soon as the return is received. Refunds, if approved, will automatically be processed with the original payment method within 5 to 7 working days.
5. Return Shipping
Return shipping costs are the customer's responsibility in all cases except when the item is damaged or apart from what he ordered.
Contact us at [your email address] if you need help with a return.
We appreciate your shopping with us and hope you enjoy your purchase like all customers do Souqyah.